The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
Wtf, pizza hut doesn’t employ their own delivery drivers anymore? Sounds like they are complaining because they outsourced delivery and now they don’t like how the work is getting done.
Exactly. Hire your own drivers if you want it the way you want it. They made a big deal when California minimum wage went up that they were going to fire every driver and use DoorDash. This is the quality you get with that choice
🤣 🤣 🤣 🤣 🤣 🤣
https://www.cbsnews.com/news/doordash-pizza-hut-minimum-wage-hikes-california-new-york-city/
Pizza Hut is laying off more than 1,200 delivery drivers in California ahead of the state’s nearly 30% increase in its minimum wage, to $20 an hour from $16. PacPizza, operating as Pizza Hut, and Southern California Pizza Co. — another Pizza Hut franchise, both gave notice of layoffs impacting workers in cities throughout the state, Business Insider reported, citing notices filed with the state.
OMGAWD just that sentence… what is this place bro
They made a big deal when California minimum wage went up that they were going to fire every driver and use DoorDash.
I was a delivery guy for a local pizzeria once upon a time (and that place still has their own drivers, and even their own delivery vehicles, which is practically unheard of)
And I’m not gonna lie, door dash and such was great for a while because it let me get food delivered from restaurants that otherwise didn’t do delivery.
But I’ve stopped using them, for a few reasons including their shitty business practices
But the straw that broke the camels back in each case that made me delete was them fucking up my order.
And that happens, I’m not particularly mad at the store or the driver, I’ve been there
But the way that these delivery apps handle it is, to me, unacceptable.
When I contacted them, their response was to just issue me a refund.
And to me, what should have happened, is I should have immediately had a replacement sent, expedited as much as possible, at no extra cost.
That’s what we always did when I was a delivery guy, and often with a gift certificate as an apology.
And sure, a refund on top of that would be nice, but really the root issue is that I don’t have the food I ordered. If I order it again, I’m going to the back of the delivery queue, and if I happened to order it when I was low on money I may not even be able to reorder it that day because that refund often takes a couple days to clear.
We ordered dominos from dominos and it was delivered by uber.
Uber are hopeless where I live, so we had a conversation the other night and went to get pizza and picked not to order from them because we don’t want uber to have our food again
The trick is any time a third party delivers pizza you call and bitch to the chain. They have zero way to do anything about the problem but refund you or give you a discount.
Infinite free discounts basically. And the dumb part 99% of the time any complaints are normally entirely legit and reasonable cause of how often they fuck up.
If you want your local pizza place to go back to inhouse delivery you HAVE to do this. Or the cheap ass owner 100% will keep going with the cheap out source solution.
Make it more expensive and a loss to out source. Or nothing will improve.
batch multiple orders together… waiting up to 15 minutes to do so? increased delivery times? disappointed customers?
sounds like doordash is doing an exemplary job replacing restaurant-employed drivers.
This shit drives me up a wall. The local, formerly awesome pizza place switched to DoorDash for delivery and it has sucked ever since. Pizza arrives cold since door dash drivers don’t have insulated bags, half the time they chuck it on the front porch and it sits there on the cold concrete even longer.
Delivery driver was always a reliable stoner job, I had so many friends in my youth who delivered pizza. Despite the cloud of weed smoke that came with the pizza, it was always hot and fast. They were motivated to get those tips after all.
It was also a reliable retirement job when I was a delivery guy half the dudes where stoners and the other half where old dudes in their 60s who did it part time.
Hell my own dad retired recently and needed to find a job his first thought as a mid 50s stoner dude was to go get a delivery job. Only to find out they all had been replaced by doordash. He doesn’t own a cellphone. So he just can’t do that.
The appification of everything has been a massive headache
Pizza hut should be a fucking textbook case study on how to run a much-beloved brand into the ground.
Quiznos might be slightly worse- they were in financial trouble so their brilliant solution was let’s fuck over our franchisees. I’ll give you 3 guesses how that worked out, but you’ll only need one.
I used to love going to Quiznos. Never see them anymore hah.
Quiznos had amazing quality when they first opened but it dropped when they tried to compete with the subway $5 footlong deal. They should have differentiated themselves as the premium sandwich brand because while subway is pretty good, Quiznos early on was a whole other level. Me and my housemate at the time used to go there and order 2 subs, one for now and one for later (that often worked out to be right after the first one was done, in practice).
There were some locations that stayed open around here for a like a decade after, but it was always disappointing going there. They were still better than subway but only marginally.
I like Firehouse Subs these days. Not quite as good as Quiznos at its peak, but closer to that than Subway (which was always better than Mr Sub).
They should have differentiated themselves as the premium sandwich brand because while subway is pretty good, Quiznos early on was a whole other level.
Absolutely this. Subway pre sliced meats and (at the time) lack of toasting was a perfect thing to target. ‘Yeah you can pay $5 for a sub the size of a size ten foot with meats that come from a factory, but you get what you pay for. Here at Quiznos all our meats and cheese are sliced fresh in store, the bread is always fresh, and every sub gets perfectly toasted to order. Try us and see the difference.’ (then show a wimpy subway sandwich next to a cheesy melty meaty quiznos sub).
Really is too bad. Here in CT, Jersey Mikes is expanding- their deal is they slice the meat right in front of you so it’s fresher. They also do fresh grilled cheese steaks on a flat top grill, those are WAY better than the subway ‘cardboard tray of single serving meat’ approach.
Agreed except I don’t recall a time that subway didn’t toast their sandwiches, though you had to ask specifically of you wanted the veggies toasted since they usually just did the meats and cheese.
I think it was sometime around the ‘$5 footlong’ era they put turbochef ovens in the stores…
I pretty much boycotted subway over this but ate there a lot before Quiznos and would always get my sub toasted. They might have upgraded the ovens/toasters, though.
I think they are faster, like they used to have enough time to build a friend’s sub while the first sub was toasting but now they don’t.
Yeah that’s the turbochef- variants of that exists at starbucks, dunkin, etc. It’s an oven that takes like 10,000 watts of power, uses a combination of infrared broiler and microwave and convection at the same time to turn a cold food item hot and crispy/sizzly in 45 seconds.
Fire the executives responsible.
Did you read the article? Or even the headline, which pretty clearly puts the blame on Doordash drivers gaming the system.
I don’t care. Fire the executives anyway.
Reading the comments here, y’all don’t have insulated bags given by the delivery company over there in the US?!
Doordash ubereats etc don’t. You have to buy your own, and while doordash for example will happily sell their own employees one. They are thin and tiny and extremely ineffective.
